the ceo magazine, employee engagement,
Karin Hurt and David Dye, Co-authors, Winning Well

Have you ever witnessed the exuberant celebration during an employee-recognition event when a name is called and the whole audience seems to scream, “Yes!”? People rise to their feet. It’s high fives the whole way back from the stage. There’s a certain magic that fills the room when the right person, is recognized for the right reasons, in the right way.

CEOs are well aware of the ever-changing and often unpredictable world of business. Because of this, organizations and leaders need to adapt quickly. The most successful organizations not only acclimate to change; they are also nimble enough to identify and leverage new opportunities that come with an evolving business landscape.

While it may be a priority to have an agile team, cultivating this in organizational culture will take more work than simply announcing, “We must become more agile!” Agility is a skill that must be intentionally developed and strengthened.

The first day I sauntered into Miss Amos’s English class, I was scared. Not because of the subject or because this was my first day in a big city school—I was startled by her face. My first thought: Did some terrible disease do this to her?

the ceo magazine, customer service,
Donna Cutting, Author, 501 Ways to Roll Out the Red Carpet for Your Customers

Smart small business owners know that when you roll out the red carpet for your customers it means repeat business, and referrals. However, how can you give champagne-style service when you’ve got a beer budget.

Delivering red carpet customer service does not have to break the bank.

the ceo magazine, innovation,
Patrick J. Stroh, President, Mercury Business Advisors

CEOs and entrepreneurs never get a moment’s rest.  You pour tremendous volumes of blood, sweat and tears into creating and launching your new product or business—and then, before you have a chance to catch your breath, all that hard work is in jeopardy of becoming irrelevant.  Customers are capricious, and as their wants, needs and expectations change, your company must shift to meet them.


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