the ceo magazine, manage stress,
Genella Macintyre, President of Partners, Discovery Ltd.

As a leader, you set the tone for the team, department and organization. Under stress you may appear and act differently than you intend. This impacts you and your team significantly. The “5 Steps to Reducing Stress” can help.

I received a call from a very stressed-out young lady. She had just started a new job and was feeling more than a little overwhelmed. She asked me if I would help. She was a new supervisor, eager to succeed, and she knew that as a new leader, she might fall victim to the common mistakes new leaders make. She did not. What she did face, however, was stress – stress in the staff, stress in her own supervisor and of course, stress in herself.

the ceo magazine, reputation management,
John P. David, David PR Group

Headlines today are filled with cell phone videos of bad behavior, verbal attacks in the twitter-verse, and disturbing incidents of cyberbullying. In our everyday lives, disgruntled customers or employees tarnish reputations of local businesses or past employers and jobs are lost or never offered because of inappropriate social media sharing.  Business owners who want to have better control of their reputation online should follow these three key pieces of advice:

the ceo magazine, digital revolution,
Paul Roehrig, VP & Global Managing Director, Center for The Future of Work, Cognizant Technology Solutions

Countless apps now make our lives more convenient and fun, but – let’s be honest – they haven’t really improved the more important elements of our lives, like how we bank, stay healthy, insure our families, educate our children.

But this is changing. Digital technologies – including AI, algorithms, bots, smart devices and big data – are beginning to impact not only things that are fun, but also work that matters. This includes game-changing productivity improvements that compress weeks-long processes into a blink, customize services that morph as we do, lead to more accurate diagnoses and predictions – the list goes on.

For me, time is a precious resource and I know I am not alone. It’s easy to get overwhelmed and not take the time to connect with suppliers and customers. This week, in the midst of a grueling work schedule, I decided to show up at a trade show in Chicago (a three-hour drive from my office) where our customers were exhibiting. Prior to this show we created a variety of videos for them to use on their booths. In addition, we were going to send crews on site to videotape future communications. It would have convenient to finish the work, send off the videos and let my employees do the rest.

WOW - it started innocently enough. But then again, many battles may start innocently. It’s what happens after the first act when things go awry.

Let’s just say that when you find yourself in a Twitter war, you lose. And let’s add a period to that sentence.

At the least this was a stumble for the airline. At a higher cost, people may choose another airline. The challenge for the public is that there are not many choices to fly these days.

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