Dianna Booher

Dianna Booher works with organizations to improve their productivity through clear communication and with individuals to increase their impact by a stronger executive presence.

The essence of leadership is communication: to cast a vision, to inspire, to collaborate on strategy, and to engage followers in accomplishing a mission. But let’s face it: Many leaders fall flat on their face when it comes to communication.

The only thing that keeps the organization afloat and followers on target are those second-in-command people “picking up the slack” and translating for those leaders who struggle as communicators.

 

 

Forget all the blather about how companies love their customers. It’s just talk. I’m convinced that 90 out of 100 organizations simply tolerate customers. Their customers represent only a means to profit, and that message comes through loud and clear to those callers all too often.

Five recent examples from my own experience illustrate the point all too well:

Auto-Responders That Fail to Address My Issue

If you’re a leader, a healthy dose of fear can be a good thing. In fact, if fear doesn’t push you to take a risk, to up your game, to push to top performance, you may hit rock bottom in your career. That’s especially true if you’re plan to speak before large groups of employees, customers, or colleagues.

Speaking can be a high-stakes proposition in the age of Periscope, Instagram, and live Facebook or Twitter feeds out to the world. Audience members do not take kindly to an unprepared rambler wasting their time on irrelevant topics.

The new CEO wanted to slug it out of the ballpark at his first all-hands meeting. Employees were watching the broadcast from around the globe. Obviously, engaging those assembled in the auditorium in front of him would be much easier. But he didn’t want to miss the first opportunity to gain their confidence that he could handle the job vacated by his predecessor.

Leadership has been the tip of everyone’s tongue of the last decade. From convention keynoters, to coaches, to political pundits, everyone insists they want a cadre of leaders to carry out their mission.

So for all the talk, techniques, training, and tips on the leadership topic, you’d think managers, executives, and professionals at all levels would have the concept down pat by now.  Not so.  A few are still off track.

Leadership Defined: It’s NOT a Position

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