Dianna Booher

Dianna Booher works with organizations to improve their productivity through clear communication and with individuals to increase their impact by a stronger executive presence.

the ceo magazine, communication,

When senior executives arrive for coaching, they often come with great motivation but guarded perspective. Either their life coach, their director of communication, an important client, or their spouse has given them some direct or implied feedback that their career or organization has hit a roadblock unless they develop more “executive presence” or overcome some other mysterious challenge.

Janet wore a smile from the nose down; her eyes bore daggers. If I offered a Friday afternoon off for having finished a big project early, she “wished” it had been last week when she and her husband were headed out of town for the football game. 

When I ordered in pizza for everyone’s lunch to celebrate a staff anniversary, she had “hoped” for barbecue.

the ceo magazine, leadership

The new CEO wanted to hit a homerun at his first all-hands meeting. It meant the difference in capturing their allegiance for the big turnaround he hoped to achieve with their organization. In addition to the approximately 3,000 people seated in the auditorium in from of him, he knew employees would be tuned in to the broadcast from around the world. Although already four months into the job, this would be his first big opportunity to win their confidence as a group that he could handle the job left vacant by his popular predecessor.

the ceo magazine, communication

In survey after survey, “communication” makes the top 3 list: why marriages end, why mergers don’t work, why management has difficulty leading employees through change, why employees leave an organization, why customers stop doing business with a firm.

Or, on the positive side, great communication is why marriages work, mergers go smoothly, employees embrace change, employees love their job and their boss, and why customers rave about the customer service where they do business.


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