Linda Henman

Dr. Linda Henman is one of those rare experts who can say she’s a coach, consultant, speaker, and author. For more than 30 years, she has worked with Fortune 500 Companies and small businesses that want to think strategically, grow dramatically, promote intelligently, and compete successfully today and tomorrow. 

In the past week I’ve experienced a notable increase in people asking my opinion. That’s good news for a consultant who considers opinion-giving the coinage of her realm. But clients didn’t ask; businesses did.

As I checked out of the FedEx store where I’d bought envelopes, the nice clerk handed me a receipt and said, “Please take a few minutes to fell out the survey on the receipt. It will help me personally.” She seemed pleasant enough but not enough for me to have a vested interested in helping her. I just wanted envelopes.

the ceo magazine, leadership

Airline captains don’t have an “open door policy, and there’s a good reason for that. Aside from the obvious terrorist and crazy passenger threats, airline pilots realize they face another adversary: treacherous interruptions.

In 1974 an Eastern Airlines flight carrying seventy-eight passengers and four crew members crashed in dense fog during an instrument approach into Charlotte, killing seventy-one. The National Transportation Safety Board determined that the flight crew’s lack of altitude awareness and poor cockpit discipline caused the crash.

the ceo magazine, leadership

Today’s global economy leaves little room for error. It does not allow for mediocrity; the rules and players have changed; and “ordinary” simply won’t work anymore. If you don’t have the best products and services and the top people delivering them, your competitors will, and they will take their excellence all over the world.

the ceo magazine, business management

Study after study puts the failure rate of mergers and acquisitions between 70% and 90%.  Even when they don’t fail outright, they too often fail to delight. What steps can leaders take to make sure they don’t join the ranks of disappointing statistics?  It all starts with communication—before, during, and after the deal:

the ceo magazine, leadership

New excuses for inferior performance crop up just as fast as one can whack them down—reminiscent of Whack-a-Mole, a game that involved forcing individual plastic moles back into their holes by hitting them directly on the head with a mallet. This week I encountered a new breed of mole related to a hospital’s low patient satisfaction scores.


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